Family & Portraiture T&C’s

As of November 2024

Agreement

Journey By Light Photography Pty Ltd and the Client hereby acknowledge that the following Standard Terms and Conditions are incorporated in and make a part of the Agreement between the parties hereto.

Engagement and Services

The Agreement is between Journey By Light Photography Pty Ltd and the Client entering into the portrait photography contract. The Client wishes to engage Journey By Light Photography Pty Ltd and Journey By Light Photography Pty Ltd accepts the engagement to hereby:

(a) provide the Services to the Client and

(b) produce and make available edited Digital Photographs to a secure online album and

Contract and Payment Arrangements

(a) A 50% deposit of selected package is required to secure the clients booking. This fee guarantees the client the agreed date and time of service which Journey By Light Photography is obliged to provide.
(b) This is non refundable or transferable in the event of client cancellation, or an act of government, it being the agreed loss suffered by the photographer due to cancellation.
(c) If the client needs to reschedule their original booking and Journey By Light Photography are available, then the client will not lose their deposit. However if Journey By Light Photography are not available for the clients rescheduled date, then the client is not entitled to a refund.
(d) Final payment is required no later than one week before your booked date.
(e) It is understood by Journey By Light Photography Pty Ltd that by the Client paying their deposit via our electronic invoice, they are accepting our Terms & Conditions set out within.
These Terms and Conditions may be varied at any time, with or without notice to you, at our sole discretion. You accept that these must be read in conjunction with the current Terms and Conditions available at: www.journeybylight.com.au on the bottom of our website. Our terms and conditions apply to all previous, current and future clients.
The Client agrees to pay the Fee to Journey By Light Photography. All additional costs such as permits to photograph in national parks/beaches etc that require permits, if any, are the responsibility of and must be paid for by the Client.

Cancellations and Rescheduling

If a cancellation is made prior to 4 weeks before the booked session date, then the Client is only entitled to a refund of any fees paid excluding the required 50% deposit fee of chosen package. If the client cancels within 4 weeks from the booked date, then the client is not entitled to any refund of any monies paid. If the Client wishes to reschedule their session or move their session time, then Journey By Light Photography require a minimum 14 days notice. If in the case that Journey By Light Photography do not receive notification within this time, availability to honour any requested changes can not be guaranteed and the client risks forfeiting any monies paid.

Schedules

Journey By Light Photography will provide a schedule within 1 week from the date that the client has booked. The schedule will include all known times for each component of the session. It is the responsibility of the client to inform Journey By Light Photography of any changes or additions made to the schedule no sooner than 14 days prior to the session date. Journey By Light Photography is not responsible for any omissions to the schedule that result in us not being able to carry out our duties. Journey By Light Photography will not be held responsible for any lack of photographs delivered due to unknown changes or omissions.

Limitations from venues

Please note that Journey By Light Photography is governed by the restrictions imposed by churches and venues. In some cases, venues restrict the movement of photographers, the use of flash or in extreme cases prevent the taking of photographs at all. It is the responsibility of the client to inform themselves of these restrictions and inform Journey By Light Photography prior to the session date. Journey By Light Photography will not be held responsible for any lack of photographs delivered due to these restrictions.

Copyright in the photographs is retained only by the client, for either private, domestic and personal use only. Any sale or commercial use must have written approval by Journey By Light Photography Pty Ltd. Journey By Light Photography Pty Ltd asserts all moral rights attached to the Photographs and the Client does NOT have the right to edit, change, add to, take from, alter or otherwise amend the Photographs without the prior written consent of Journey By Light Photography Pty Ltd except in the case of cropping an image. The client may submit images to their other vendors for social media use only, however, a credit to Journey By Light Photography as the photographer must be requested and given in the form of either a social media handle or direct website link, however the client shall have no liability if the publication refuses or omits to do so. Our social media handle is @journeybylight_photography and our website link is www.journeybylight.com.au

Image Style & Editing Process

The client acknowledges that they are familiar with our style, and that our work is continually evolving and is of a unique and artistic nature, that the photos taken may be different from those taken in the past and that Journey By Light Photography will use their expertise and artistic judgement to create images consistent with their vision, which may be different from the clients. Our editing encompasses colour grading of all selected images for the client in Lightroom, however, our prices do not include cropping or advanced editing/retouching such as individual removal of pimples, scars, double chins etc. Additional editing may be requested and a fee per image will be quoted upon request and must be accepted prior to any work being carried out.

Image Use

Journey By Light Photography may use your images for samples, contests, exhibition, advertising and self-promotion. Usage outside the bounds of this agreement will require the Client’s consent. This is optional and the client must inform Journey By Light Photography in writing if they do not wish to have their images used in any advertising or promoting.

Image Storage

Journey By Light Photography will keep copies of both your finished jpegs for 5 years and your RAW files for two years from the date of your session. Journey By Light Photography is not liable for any claims after this period. All client files will be deleted and backups will be purged after this period.

Delivery

Online albums of the Clients complete set, fully curated and edited, may take up to 4-8 weeks (excluding public holidays) from their booked date to be uploaded to Journey By Light Photography’s website for viewing. Journey By Light Photography cannot guarantee a completion date due to the nature of their work. Factors such as power outages, technical issues, and sickness may delay the delivery of the Clients photos. All clients will be supplied with high-resolution jpeg files upon final delivery on either USB or by means of a shared storage folder, which ever has been agreed upon by the client. Images deliverable in High-Resolution (or known as High-Res) are 300DPI with at least 4000 Pixels in the longest edge. At no stage will RAW/unedited files be delivered. Final delivery of USB drives, prints, albums and/or framed prints can take up to 10 weeks excluding public holidays and delivery times. Journey By Light Photography will always endeavour to complete the Clients photos in a timely manner but if Journey By Light Photography are not able to deliver within the aforementioned time frames, they will inform the Client of their progress and provide an approximate completion date.

Attendance

In the unlikely event we are unable to complete the coverage due to fire or other casualty, strike, or other cause beyond the control of the parties, or due to Photographer illness, then Journey By Light Photography shall return any funds previously paid to the Client but shall have no further liability with respect to the Agreement; In the case of illness we will work together to either reschedule an appropriate and convenient time or find another professional photographer to cover your day.

Loss or Damage

Journey By Light Photography Pty Ltd shall carry out this assignment with due and professional diligence. Elements that are beyond our control include interruption of our service due to guest photographers, faulty material, equipment failure or damage or loss of digital files. In the case of digital file loss, Journey By Light Photography and the client agree that the liability of Journey By Light Photography shall be limited to a full or partial refund of any money paid under this agreement, which shall be in full & final satisfaction of any damage or loss suffered.

Communication

It is understood that it is the clients responsibility to inform the Photographer by email for all communications including but not limited to any date, time or location changes. Journey By Light Photography is not liable for any claims for messages sent by mobile text messages or social network websites.

Coverage

Every effort will be made to capture as many moments from your session as humanly possible however it is not possible to capture absolutely everything. If you have suggestions or particular compositions, please email us a list of these suggestions and we will do our best to capture them. Journey By Light Photography is not responsible for a missing family member(s) during the session.

Guest Cooperation

It is understood that no other photographer, amateur or professional, shall be allowed to photograph at the location while Journey By Light Photography is working, and that any breach of this agreement will constitute a reason for non-completion of the job with no liability to Journey By Light Photography and loss of any fees paid by the client.
The client is responsible for the conduct of their guests. Journey By Light Photography will not tolerate verbally or physically abusive behaviour. If the client is unable to control the conduct of their guests, resulting in an unacceptable degree of misconduct, or if the conduct of any of their guests damages the equipment of the photographer, it will result in the early or immediate departure of the photographer. The client understands that in such an event, no refunds will be granted.
In the event that the family/guests are taking photos, Journey By Light Photography is not responsible for obstructed photos or photos ruined due to separate flashes going off or due to any other behaviour from guests. Journey By Light Photography is not responsible for obstructed or ruined photos due to activities by other vendors and venue staff.

Breaks & Meals

Journey By Light Photography will be allowed one 20 minute break at their own discretion, and bathroom breaks when necessary. Each photographer will be provided a full guest meal for any photography session lasting longer than 5 hours. If no meal is provided, the photographer(s) reserves the right to go off-site for a meal for 45 minutes.

Minors

It is the client’s responsibility to take care of any children; Journey By Light Photography will not accept any responsibility due to any accident to children or damage to public or private properties during the photo session or consultation.